Terms & Conditions
Terms & Conditions of Vacations with Character® LLC.
We are Vacations with Character®, LLC and we look forward to the opportunity to act as your booking agent for your travel needs! These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel-related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to Vacations with Character®, LLC, our agents, and employees (herein referred to as VWC). The terms “you” and “your” refer to the customer/client and all travelers in your travel party visiting our website or social media pages, booking a reservation through us, or otherwise using our services. Please thoroughly review these terms and conditions of Vacations with Character®, LLC. All travel related services provided through this site are done in accordance with the following Consumer Disclosure Notice:
1. OUR AGREEMENT WITH YOU - Products and Suppliers
We sell a variety of travel related products from different suppliers and service providers ("Suppliers"). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers and your use of these may be subject to further conditions.
OUR WEBSITE, which is referred throughout this Agreement, can be found at www.vacationswithcharacter.com. VWC is acting as intermediary or a "Booking Agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, travel protection companies, attractions, etc.). We are NOT a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.
DEPOSITS AND PAYMENT: Payment of a deposit enables us to hold a reservation for you. When you make a payment, you are authorizing us to make the payment arrangements directly with the corresponding Suppliers. We never accept payments to our agency and reserve the right to refuse personal checks as a method of payment. Paying a deposit and/or balance on a reservation booked through VWC indicates a valid and active reservation with VWC. You agree to abide by all cancellation policies and terms and conditions set forth by VWC and any and all Suppliers and third parties. You agree that reservation booking is assigned to VWC and may not be released or reassigned to another party, supplier, third party or you directly. Use of the services provided by VWC, our agent affiliates, or employees for the purpose of making travel arrangements, retention of tickets, reservations, or bookings after issuance shall constitute a consent to all of the Terms and Conditions and an agreement by you.
DOCUMENTATION: Our general practice is to send documents to our customers electronically or via mail where paper documents are mailed by a Supplier.
CANCELLATIONS AND CHANGES: Suppliers may cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier's terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.
If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave the United States, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight. Please note that for some airlines it is mandatory to confirm with them your intention to fly. After you have left the U.S., it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked.
IF YOU CHANGE YOUR BOOKING: Where a change requested by you to your travel arrangements is permitted and possible, we do not charge a service fee however, there may be additional Supplier charges. All reservation changes are subject to availability and the terms and conditions of the Supplier. Please note: changes to name details are not allowed by many airlines and many Suppliers. While we will endeavor make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply. Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a 'no-show', which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
IF YOU CANCEL YOUR BOOKING: If you cancel your arrangements, our agency does not charge a fee and you may be entitled to a refund or partial refund in accordance with the cancellation terms and conditions of your Supplier(s).
2. YOUR AGREEMENT WITH US - Your Acceptance of These Terms and Conditions
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including Parts 1-3 of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content.
You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including to provide accurate, LEGAL names and information as per your government issued required id's, and abide by the due dates set forth for the payment of all amounts when due.
Once your travel has been booked and you receive receipt of your confirmation, it is your responsibility to ensure that all of the details on your travel documents are correct. You agree to bring to our attention any errors, omissions, or discrepancies immediately. You voluntarily assume full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions.
Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, (d) additional fees charged by the Supplier, and (e) our right to charge you for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
You voluntarily assume all risks involved in such travel, whether expected or unexpected. You are hereby warned of the risks listed below as well as possible travel industry bankruptcies and medical and climatic disruptions, and the possibility you may be unable to travel as scheduled because of personal emergency.
TRAVEL DOCUMENTS AND DESTINATIONS - Prior to booking international travel, we recommend that you review any U.S. Government's prohibitions, warnings and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk. You further agree that in connection with your activities, you will not permit the use of our services or website by anyone that resides or is staying in a country for which such use is prohibited under U.S. regulations.
PASSPORT, VISA AND IMMIGRATION - It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
TRAVEL ADVICE AND VACCINATIONS - U.S. Citizens should refer to the travel advice posted by the U.S. Department of State at travel.state.gov for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U. S. State Department on-line at: https://travel.state.gov/content/passports/en/alertswarnings.html.For medical information, contact the U. S. Centers for Disease Control (CDC) online at: https://wwwnc.cdc.gov/travel. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected
INSURANCE - Travel Protection plans are available to help protect you and your trip investment. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. Please contact your Travel Professional or call us at 770-367-1780 to learn more about the available plans.
If you purchase travel insurance we urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim. All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you the passenger are responsible for reviewing upon receipt of your travel protection policy. VWC is not able to give advice with regard to possible cancellations and any associated claims processing. All queries regarding cancellation, penalties, coverage should be directed to your particular travel insurance provider. Please note that the travel insurance provider may not be allowed to discuss your claim with VWC due to privacy laws (e.g. HIPAA). Accordingly, you acknowledge that VWC cannot be involved in any aspect of your claim/request for service. Passenger(s) acknowledge and agree that VWC has no control over the travel insurance provider or its coverage decisions, and as a result VWC is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.
AIRLINES AND LUGGAGE HANDLING - Each airline Supplier has its own policy regarding luggage. VWC is not responsible for any lost, damaged, or delayed luggage. We recommend all Traveler(s) check with their airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You are responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If the weight limit set by airline is exceeded, and excess weight is permitted, you must pay a supplement directly to the airline at the airport. The airline is liable to you for the baggage they entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact the your airline and declare the damage, absence or loss of personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration.
HAZARDOUS MATERIALS DISCLOSURE - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and serious penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles and radio-pharmaceuticals. There are special exceptions for small quantities of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information review the information found on the TSA website: https://www.tsa.gov/travel
COMPLAINTS - If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us in the United States, either through the agent where you made your arrangements, or at www.vacationswithcharacter.com. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
USE OF OUR SERVICES AND WEBSITE - You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law. Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any "robot", "spider" or other automated or manual device or program, (b) deep link to any portion of our website, or (c) "frame" or incorporate any portion of our website into any other website.Our website may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, Trojan horses or other destructive mechanisms The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.
IDEMNIFICATION - You agree to indemnify us, our employees, agents, our affiliates, and any of our Suppliers, and any such parties' officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website. Privacy Policy You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy, which can be found at our website.
3. ADDITIONAL TERMS, WARRANTIES, DISCLAIMERS AND LIMITATION OF LIABILITY
FOR THE AVOIDANCE OF DOUBT, REFERENCES HEREIN TO "US" "WE" AND "OUR" SHALL REFER TO VWC AND, OUR AFFILIATES, AND EMPLOYEES.
WE ARE NOT RESPONSIBLE FOR THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY OUR SUPPLIERS AND PUBLISHED ON OUR WEBSITE. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO SUCH INFORMATION. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. ANY RATINGS FOR SUPPLIERS ARE INTENDED ONLY AS GENERAL GUIDELINES, AND WE DO NOT GUARANTEE THE ACCURACY OF THE RATINGS.
WE MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR CONTAINED ON OUR WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES BY US DOES NOT CONSTITUTE OUR ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE.
ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES THAT OUR WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM US OR OUR SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. WARRANTY DISCLAIMERS MAY VARY FROM STATE TO STATE. THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON OUR WEBSITE OR FOR YOUR VACATION ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OF VWC.
WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OF CONTRACT, FAILURE TO COMPLY WITH ANY LAWS (E.G. THE AMERICANS WITH DISABILITIES ACT), OR NEGLIGENCE OR ANY INTENTIONAL OR NEGLIGENT ACTIONS OR OMISSIONS ON THE PART OF ANY SUCH SUPPLIERS, WHICH RESULT IN ANY LOSS, DAMAGE, DELAY, INCONVENIENCE, PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. WITHOUT LIMITATION, YOU ASSUME THE RISK OF, AND AGREE THAT VWC IS NOT LIABLE FOR ANY INJURIES, DAMAGES OR LOSSES ARISING FROM OR RELATED TO ANY ACT OF GOD OR PUBLIC ENEMIES, ARREST, RESTRAINTS OF ANY GOVERNMENT OR RULERS OF PEOPLE, LOCAL LAWS, PIRACY, WAR, REVOLUTION, EXTORTION, TERRORIST ACTIVITY, THREATENED OR ACTUAL REBELLION, POLITICAL UPHEAVAL, CIVIL UNREST, RIOTS, FIRE, LOCKOUTS, EXPLOSION, COLLISION, WEATHER CONDITIONS, DANGERS INCIDENT TO THE SEA, MECHANICAL OR CONSTRUCTION FAILURES OR DIFFICULTIES, DISEASES, FOOD OR WATER POISONING, ILLNESS, DEATH, ABNORMAL CONDITIONS OR DEVELOPMENTS, CLOSURE OF AIRPORTS/SEAPORTS/HOTELS/TRAIN STATIONS, CARRIER OR SUPPLIER LOGISTICAL PROBLEMS, COMPUTER PROBLEMS, STRANDING, GROUNDING, PERILS OF THE SEA, RIVERS, CANALS, LOCKS OR OTHER WATERS, PERILS OF NAVIGATION OF ANY KIND, THEFT, ACCIDENT TO OR FROM MACHINERY, BOILERS, OR LATENT DEFECTS EVEN THOUGH EXISTING AT COMMENCEMENT OF THE TRIP, DESERTION OR REVOLT OF CREW, BANKRUPTCY OF THE SUPPLIER, OR LOST/DAMAGED/DELAYED LUGGAGE, OR ANY OTHER ACTS THAT ARISE AND ARE OUT OF OUR CONTROL.
WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND OUR CONTROL, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR OUR SERVICES OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE OUR WEBSITE WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF, DESPITE THE LIMITATION ABOVE, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN OUR LIABILITY WILL IN NO EVENT EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE SERVICE FEES YOU PAID TO US IN CONNECTION WITH SUCH TRANSACTION(S), OR (B) ONE-HUNDRED DOLLARS (US$100.00) OR THE EQUIVALENT IN LOCAL CURRENCY. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
GENERAL - We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website. We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website at www.vacationswithcharacter.com from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity. This Agreement shall be governed by the laws of the State of Georgia without regard to its conflicts of laws principles. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired.
ENTIRE AGREEMENT/MODIFICATION
This Agreement constitutes the entire agreement between you and VWC, its travel agents, affiliates, or employees pertaining to the subject matter hereof.
Updates
This policy was last updated on October 22, 2018.
If there are any questions or concerns, please contact us at:
info@vacationswithcharacter.com USA 800-908-3005